Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Strategic location
Varied dining options
Poor room condition
Service quality needs improvement
7.2/10
Very good
Rooms
6.6
Location
8.0
Service
6.4
Dining
7.6
Guest reviews
7.2/10
based on 5 reviews
8.3
8.3/10 based on 1526 reviews
Arthur
United Kingdom,
May
2024
7.8/10
The hotel had a wonderful and welcoming ambiance. The rooms were clean, comfortable, and well-appointed, but lacked thorough dusting and daily vacuuming. The service was mostly friendly and helpful, though some bar staff could improve. The location was beautiful, but a bit secluded. The dining experience offered delicious and varied options in a different area of the hotel. Overall, a great stay with some room for improvement.
Rooms
8.0
The rooms were wonderful - clean, comfortable, and well-appointed, but needed better dusting and daily vacuuming.
Service
7.0
The staff were most friendly, courteous, and helpful, though some areas could use more active participation, such as collecting people for scheduled activities.
Location
7.0
The location is beautiful, though a bit secluded.
Dining
9.0
The dining experience was exceptionally good, offering varied and delicious options in a different area of the hotel.
Facilities
8.0
The facilities offered were varied and provided a great experience.
Albert
United Kingdom,
March
2024
8.6/10
The hotel has a nice location near the beach with beautiful views of the sea front. The rooms are comfortable but on the smaller side. The staff are friendly and accommodating, even offering a free room upgrade. The dining experience is good with quality Malaysian cuisine. The property is spacious with great walking paths and sunset views.
Rooms
8.0
The rooms are comfortable and offer nice views near the beach.
Service
9.0
The staff are friendly and helpful, going the extra mile to upgrade my room for free.
Location
9.0
The hotel is conveniently located near the beach and town area for food hunting. It offers a strategic and scenic setting.
Dining
8.0
The dining experience is enjoyable with a good selection of Malaysian dishes.
Facilities
9.0
The property offers spacious grounds with a multi-hotel setup and marina. The sunset views are lovely.
Simon
United Kingdom,
July
2023
7.0/10
The hotel had rooms that seemed a little worn out but overall okay. The service was a mix of friendly and slightly unhelpful, and the location was convenient with accessible attractions. The dining options varied from excellent to just okay. The facilities were decent with some room for improvement.
Rooms
6.0
The rooms appeared a bit run down with some maintenance issues.
Service
7.0
The service was hit or miss, ranging from friendly to not particularly helpful.
Location
8.0
The location was convenient with quick access to nearby attractions.
Dining
7.0
The dining experience had a mix of great options and some that were just average.
Facilities
7.0
The facilities were decent but with some room for improvement.
Iain
United Kingdom,
May
2023
7.0/10
The hotel offers nice views near the beach, but some room maintenance issues like falling shower heads and missing light bulbs. The service can be a bit cumbersome with payment arrangements required upfront. The location is convenient with beautiful surroundings, but swimming in the sea is not possible. The dining experience is satisfactory with varied menus, but limited options for small kids.
Rooms
7.0
The room needed some maintenance work like fixing the shower head and replacing missing light bulbs. Despite that, the sea view room was a great choice with nice views.
Service
6.0
The service could be smoother with the requirement to arrange payment upfront. However, the staff at reception and the Help desk were helpful.
Location
8.0
The location is beautiful and spacious, great for walks with nice sunset views.
Dining
7.0
The dining experience is generally satisfying with a good variety of menus, especially recommending the roti paratha. However, there could be more options for dinner and kids.
Facilities
7.0
The facilities are decent overall, offering what you'd expect from a hotel in this range.
Reginald
United Kingdom,
April
2023
5.6/10
The hotel's location is great, near the airport and a shopping center, providing quick access to various spots. The rooms, unfortunately, were in need of renovation and weren't well-maintained. The service was lacking, with untrained staff members. The dining options were varied and enjoyable. The price seemed a bit high for the overall experience.
Rooms
5.0
The rooms were musty and run down, needing a good scrub and fresh paint.
Service
5.0
The service, except for a few staff members, was below par and not up to the hotel's quality standards.
Location
8.0
The location is quite good, near the airport and a strategic spot for easy access to the city center and malls.
Dining
7.0
The dining experience offered plenty of choices and delicious options.
Facilities
6.0
The hotel facilities were decent, providing a range of services for guests.